Home Care Matters Receives 2015 Best of Home Care® Leader in Excellence Award
Flowery Branch, Georgia – Home Care Matters announced today that they received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for private duty home care. The Leader in Excellence Award was given to the select few home care businesses that consistently ranked among the highest in 18 or more quality metrics assessed by Home Care Pulse. As a Leader in Excellence, Home Care Matters is now ranked among the best home care providers in the nation.
This accomplishment shows Home Care Matters long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Home Care Matters has received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, response to problems, overall quality of care, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Home Care Matters management team set goals to reach the highest level of excellence possible.
“Home Care Matters is proud to receive this award & distinction. It is a direct reflection of the commitment, care & compassion of our caregivers, staff & management team to deliver results that exceed expectations. It not one big thing, it’s everything thing. We have the best caregivers & the best clients,” says Valerie Darling, Owner, Founder & Managing Director.
The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Home Care Matters as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Home Care Matters commitment to excellence, please visit www.homecaremattersga.com or call 770.965.4004.
About Home Care Matters – Valerie Darling is the founder & owner of Home Care Matters. It was through Valerie’s own personal experience of caring for her mother, Dee Darling, that the business was born. Valerie has 30 yrs of Corporate experience with Fortune 100-500 companies in Sales, Customer Service, & Senior Management. She has taken that professional experience along with a personal vision of how to provide a better experience, service & quality of care. She determined that the best way to do this was to start a local, community-based business that is personalized, customized, with heart-felt care & a passion for people (both clients & caregivers) & is obsessed with service. ‘Our goal is to have clients stay independent in their own homes, where they are happiest, by providing a safe, nurturing, & safe environment,’ says Valerie Darling.
About Home Care Pulse – Home Care Pulse is the home care industry’s leading firm in performance benchmarking and quality satisfaction management, serving hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, agency certification and proof of quality, including the prestigious Best of Home Care® awards. Click here to learn more about the Private Duty Benchmarking Study and the Home Care Pulse VANTAGE program. For more information, please call Home Care Pulse at (877) 307-8573 or visit www.homecarepulse.com.
Valerie has the unique experience with home care as she has experienced it from both ends of the spectrum, as a caregiver and as needing care herself as a cancer survivor. Valerie says, “Taking care of someone you love is a physically, mentally and demanding labor of love.Taking care of my mom was the hardest thing I have ever done. It has given me an insight and perspective not many people understand unless you are doing it or have done it.I loved taking care of my mom.I love helping others take care of their love ones too.And now that I’ve been sick, it’s given me a whole new level of empathy and understanding for those who are sick and need help.”
Valerie’s schedule varies daily, but she loves visiting with our clients, families, caregivers, our network partners and being in the office.Says Valerie, “Every day is different, but I wake up excited about what we do, inspired by our team, clients and caregivers.I strive to be a resource to the community.I love my team and I love what we do every day. I like to think my mom would be proud.”
You can reach Valerie by email (Valerie@homecarematters.com) or in our office (770.965.4004).
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