Providing Award Winning, Trusted Home Care in Bibb, Butts, Crawford, Dooley, Henry, Houston, Jones, Lamar, Monroe, Spalding, and Upson Counties.
Below are the most frequently asked questions about Home Care Matters. If you have any other questions not answered here, please call us at 770-637-7511. We are here, happy to answer your questions, and honored to help.
We hold a comprehensive Home Care license from the Georgia Department of Community Health (since 2011). Both our company and our employees are bonded and insured, including liability coverage and workman’s compensation. We are happy to show proof of insurance upon request.
Home care is a service that helps people in need continue living and celebrating life from the comfort of their own homes. Home care is a model of care that provides both professional and informal support, including family, neighbors, and friends. To remain independent, we build a custom personal care plan and team that works together to meet your goals and expected outcomes.
Yes! We accept Veterans Benefits!
Home Care Matters is a proud partner in the VA’s Community Care Network (CCN). Community providers are a vital part of the VA’s high-performing healthcare network, ensuring that eligible Veterans and their beneficiaries receive the timely, high‑quality care they need.
To request Home Care Matters as your Veterans CCN care service provider, please provide your VA Case Manager with the Home Care Matters, VA NPI # 1285067793.
We are licensed by the state of Georgia (since 2011) to provide non-medical, in-home care services primarily to seniors, or anyone with a service care need, including, but not limited to:
ADLs = Activities of Daily Living (personal care assistance)
IADLs = Instrumental Activities of Daily Living (companion care assistance)
Start considering home care when activities of daily living (ADLs) or instrumental activities of daily living (IADLs) become difficult, or before they become difficult to manage on one’s own. A few examples of tasks would be:
Hospital Discharge Coordination Services: Being discharged from the hospital after a short or extended illness can be both a relief and overwhelming. Our care professionals can ensure you or your loved one’s transition from hospital to home goes as smoothly as possible. We assist our clients in everything from organizing belongings at the hospital, helping you understand discharge instructions, and assisting clients in following the physician’s orders once they are at home. Maintaining safety, nutrition, medication schedules, and more.
NOTE: All living arrangements can accommodate home care services.
Your financial, social, and health situation often determine which environment you choose.
Pricing for home care varies depending on the care and services needed, as well as what part of the country you live in. We do not believe in a one-price-fits-all mentality. Every person is unique, and their care requirements differ. We focus on everyone as an individual and plan their care accordingly. At Home Care Matters, we are one of the first agencies in the US to use the latest technology to personalize care planning with an industry-quoting tool, HomeCareQuote (HCQ). HCQ will produce a written quote and care summary for you to review, understand, and share with other professionals and family members so everyone is on the same page regarding care. We are transparent and upfront. No hidden agenda or fees. Our nurses also conduct in-home care and safety assessments.
Quotes For South Georgia: HomeCareQuote
Quotes For Flowery Branch: HomeCareQuote
Knowing how to pay for home care can be confusing. In many cases, financial options can help lessen the burden, and many people find that home care is the most affordable option. Options to help with affordability include:
Not necessarily, but home care can be an excellent support to transition families who are considering it in the near future, whether due to physical restraints, or companionship for mental stimulation, encouragement, and friendship.
As a Georgia state-licensed agency, we are required to screen every employee with a national (FBI) criminal background and fingerprint check (GCHEXS), E-Verify (a legal citizen or resident), their work and education references, driver’s license, valid social security card, auto insurance, and more before they are hired. All employees follow infection control protocol and receive yearly testing for skills, tuberculosis, and other communicable illnesses. They are also required to complete 8 hours of continuing education (CEUs) each year.
Our staff also participates is ongoing education through our yearly Career Pathway Program. This program consists of 4-5 educational modules, each with a minimum of 40 hours of extended training and certification in areas such as Diabetes, Stroke, Congestive Heart Failure, Customer Service, Nutrition, and so much more. Ongoing education and credentialing are core to our commitment to high-quality care. It is our team’s commitment to our clients that our continuous learning helps ensure safe, knowledgeable, and compassionate care.
We have a daily minimum of 4-6 consecutive hours and a weekly minimum of 20-30 hours. The days and times of day are flexible based on your needs. Your schedule can be adjusted to accommodate your needs. For the best results and consistent care, we recommend a set schedule.
We do everything within our control to ensure resources are available to provide temporary coverage when one of our regular caregivers is unable to make their scheduled times.
Yes. Home Care Matters can provide transportation to doctor’s appointments, errands, religious services, and more. If your automobile is used, there are no additional mileage charges. If using the agency or a care professional’s vehicle, we will charge the current IRS mileage rate, as listed on the IRS website.
There are many reasons to consider working with an agency rather than hiring a private caregiver. The primary reason for working with an Agency vs. hiring a private caregiver is to prevent you from becoming an employer, being subject to all the legal requirements of being an employer and following all the applicable requirements for being an employer.
As an employer, you will be responsible for paying payroll taxes, including Social Security, Medicare, and Unemployment Insurance. You will also be required to file quarterly and annual payroll tax returns for the State of Georgia and the Internal Revenue Service. Lastly, by law, you will be required to provide your private caregiver with Worker’s Compensation insurance.
If you do not pay payroll taxes, file payroll tax returns, or provide workers’ compensation insurance to your private caregiver, you are at risk of audit and penalties by the Georgia Department of Labor and the Internal Revenue Service. In addition, if your private caregiver is injured in your home, you are subject to significant legal liability and medical costs for your private caregiver.
By working with an agency instead of hiring a private caregiver, you are not considered the caregiver’s employer and are not subject to the applicable employment laws, labor, and tax requirements. Also, by working with an agency, you will be supported by a team of experienced professionals who understand and meet all legal requirements. With the licensing, insurance, technology, and standards we are held to, we deliver exceptional and professional in-home care services.
We are a non-clinical and non-medical service provider. As a result, we are not allowed to provide any clinical or invasive services, such as insulin injections, cutting nails (we can file nails), wound care, enemas, or any other services that would break the skin or enter the body. We can assist with medications, pre-dosed and prepared by a medical professional or a family member in a pillbox or labeled pill cups.
Quality is extremely important to us. We conduct regular supervisory visits and client reassessments every 90 days.
We also participate with an independent third-party review service called Activated Insights (previously Home Care Pulse). Activated Insights interviews 10% of our clients and care professionals each month at random to verify that we are providing the highest quality of care.
Home Care Matters is proud to have won all its awards, including Best of Home Care, Provider of Choice, Employer of Choice, and Leader in Training. This means our company was among the highest-rated in-home care agencies in the United States and Georgia. Additionally, we have won awards for service and employment from Best of Georgia, Senior Advisor, and Caring.com.
In North Georgia, the cities and towns we cover are in the counties of Barrow, Forsyth, (North) Fulton, Gwinnett, Hall, Jackson, and more.
In South Georgia, the cities and towns we cover are in the counties of Bibb, Butts, Crawford, Dooley, Henry, Houston, Jones, Lamar, Monroe, Spalding, Upson, and more. Call us to see if we can help you where you live.
Call our office at 770-637-7511, and let’s see if we can help you where you live.
