Home Care in Flowery Branch, GA
Home Care Matters announced today that it received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for private duty home care. The Leader in Excellence Award was given to the select home care businesses that consistently ranked among the highest in 18 or more quality metrics assessed by Home Care Pulse.
As a Leader in Excellence, Home Care Matters is now ranked among the best home care providers in the nation.
This accomplishment demonstrates Home Care Matters’ long-term dedication to excellent care and quality improvement. To qualify for this award, Home Care Pulse interviewed 10% of Home Care Matters’ clients and caregivers each month. Over a 12-month period, Home Care Matters received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, response to problems, overall quality of care, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Home Care Matters management team set goals to reach the highest level of excellence possible.
“Our focus is on happy caregivers and clients. Nothing validates those efforts more than having both tell us about their experiences with the love and care they receive, where they work and the quality, professional, and loving care they receive and give. We are so proud and excited to win this award again,” says Valerie Darling, Owner & Managing Director of Home Care Matters.
The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Home Care Matters as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Home Care Matters commitment to excellence, please visit www.homecaremattersga.com or call 770.965.4004.
Valerie Darling is the founder & owner of Home Care Matters. It was through Valerie’s own personal experience of caring for her mother for 5 years. that the business was born. We are proud to be a local, community-based business that provides personalized, customized heart-felt care & a passion for people (both clients & caregivers) and is obsessed with service.
About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in performance benchmarking and quality satisfaction management, serving hundreds of home care businesses across North America. Home Care Pulse is the industry’s top resource for education, business development, agency certification, and proof of quality, including the prestigious Best of Home Care® Awards. Click here to learn more about the Private Duty Benchmarking Study and the Home Care Pulse VANTAGE program. For more information, please call Home Care Pulse at
(877) 307-8573 or visit homecarepulse.com.
Valerie has the unique experience with home care as she has experienced it from both ends of the spectrum, as a caregiver and as needing care herself as a cancer survivor. Valerie says, “Taking care of someone you love is a physically, mentally and demanding labor of love.Taking care of my mom was the hardest thing I have ever done. It has given me an insight and perspective not many people understand unless you are doing it or have done it.I loved taking care of my mom.I love helping others take care of their love ones too.And now that I’ve been sick, it’s given me a whole new level of empathy and understanding for those who are sick and need help.”
Valerie’s schedule varies daily, but she loves visiting with our clients, families, caregivers, our network partners and being in the office.Says Valerie, “Every day is different, but I wake up excited about what we do, inspired by our team, clients and caregivers.I strive to be a resource to the community.I love my team and I love what we do every day. I like to think my mom would be proud.”
You can reach Valerie by email (Valerie@homecarematters.com) or in our office (770.965.4004).
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