February 2018
FOR IMMEDIATE RELEASE
Home Care Matters receives AWARDS
2018 Best of Home Care®–Employer of Choice Award
2018 Best of Home Care® – Provider of Choice Award
Flowery Branch – Home Care Matters announced today that it received, from Home Care Pulse (the leading firm in quality assurance for home care), their top awards and distinction as a Trusted Provider.
The Provider of Choice Award is granted only to the top-ranking home care providers, based on client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care. Home Care Matters is now ranked among a select few home care providers across the country that has proven their ability to provide outstanding care.
The Employer of Choice Award is granted only to the top-ranking home care providers, based on caregiver satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care. Home Care Matters is now ranked among the best employers of in-home caregivers in the region.
This accomplishment demonstrates Home Care Matters long-term dedication to excellent care and quality improvement. To qualify for these awards, 10% of Home Care Matters’ clients and caregivers were interviewed each month by Home Care Pulse; over a 12-month period, Home Care Matters received high client and caregiver satisfaction ratings in areas such as training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Home Care Matters management team set goals to reach the highest level of excellence possible.
“We value the opinion of both, our clients and caregivers, to attain the highest level of satisfaction, care and service. We do not take our clients or our caregivers for granted. Our goal is to provide exceptional client services and caregiver employment. To win these Top awards, again, is an amazing testimony of commitment from our entire team,” says Valerie Darling, Owner and Managing Director of Home Care Matters.
To find out more about Home Care Matters and our commitment to excellence, please visit www.homecaremattersga.com or call 770.965.4004.
The Best of Home Care Awards highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider. “Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Home Care Matters as a Leader in Service and Employment. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.
Valerie has the unique experience with home care as she has experienced it from both ends of the spectrum, as a caregiver and as needing care herself as a cancer survivor. Valerie says, “Taking care of someone you love is a physically, mentally and demanding labor of love.Taking care of my mom was the hardest thing I have ever done. It has given me an insight and perspective not many people understand unless you are doing it or have done it.I loved taking care of my mom.I love helping others take care of their love ones too.And now that I’ve been sick, it’s given me a whole new level of empathy and understanding for those who are sick and need help.”
Valerie’s schedule varies daily, but she loves visiting with our clients, families, caregivers, our network partners and being in the office.Says Valerie, “Every day is different, but I wake up excited about what we do, inspired by our team, clients and caregivers.I strive to be a resource to the community.I love my team and I love what we do every day. I like to think my mom would be proud.”
You can reach Valerie by email (Valerie@homecarematters.com) or in our office (770.965.4004).
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